Last Updated: May 25, 2025
1.1. Ownership: slot.win (the “Website”) is owned and operated by 3-102-942828 Sociedad de Responsabilidad Limitada (hereinafter the “Company,” “we,” or “us”), a company incorporated under the laws of the Republic of Costa Rica. The Company operates under the laws of Costa Rica.
1.2. Legal Agreement: These Terms and Conditions (the “Terms”) govern your access to and use of the Website and all games, services, and features provided through it (collectively, the “Services”). By registering an account or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between you (“User” or “you”) and the Company. If you do not agree with any part of these Terms, you must not use the Website or Services.
1.3. Acceptance and Amendments: Each time you access the Website or use the Services, you are deemed to reaffirm your acceptance of the then-current Terms. We reserve the right to amend or update these Terms at any time at our sole discretion. We will take appropriate measures to notify users of material changes (e.g. via the Website or email), but it remains your responsibility to review these Terms periodically. Continued use of the Services after changes are made constitutes your acceptance of the updated Terms. If you do not agree to any updated Terms, you should stop using the Services immediately.
1.4. Related Policies: These Terms incorporate by reference all additional policies and rules applicable to the Services, including but not limited to our Privacy Policy, Cookies Policy, game rules, bonus or promotion terms, and any other guidelines available on the Website. Such policies are an integral part of the agreement between you and us. In the event of any conflict between these Terms and any specific game rules or promotion terms, these Terms shall prevail unless stated otherwise.
2.1. Legal Age Requirement: Use of the Website and Services is strictly limited to individuals who are at least eighteen (18) years of age or the minimum legal age for gambling in their jurisdiction, whichever is higher. You represent and warrant that you are of legal age to form a binding contract and to participate in online gaming activities. Persons under 18 (or under the applicable age of majority) are not permitted to register or play on Slot.win under any circumstances.
2.2. No Underage Participation: We take our age restrictions seriously. If we discover or have reason to suspect that you are under the permitted age, we reserve the right to suspend or terminate your account immediately. Any access to the Services by a minor is a material breach of these Terms.
2.3. Jurisdictional Legality: You are solely responsible for ensuring that accessing or using the Services is legal in your jurisdiction. You take full responsibility for adhering to your own local laws, and you agree that we will not be liable for any illegal or unauthorized use of the Services by you.
2.4. Prohibited Jurisdictions: Slot.win does not permit any access, registration, deposits or play by persons who are located in, resident of, or citizens of the following jurisdictions: Afghanistan, American Samoa, Aruba, Australia, Austria, Belgium, Bulgaria, Canada, Christmas Island, Croatia, Denmark, Estonia, Finland, France, Guiana - French, Germany, Gibraltar, Greece, Greenland, Iran, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Netherlands Antilles, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United States of America, United Kingdom, and any other jurisdiction where online gambling is illegal.
3.1. Registration Process: In order to use the gaming Services on Slot.win, you must first create a personal user account (“Account”) on the Website. During registration, you will be required to provide valid, current and complete information about yourself, including but not limited to a username, a valid email address, date of birth, and any other information we may require. You agree to provide truthful information and to keep such information updated at all times.
3.2. One Account Policy: Only one Account per person is permitted. You must register and use the Account on your own behalf and for your own personal, non-commercial use. You may not create or use multiple accounts for any reason, nor may you create an account for anyone other than yourself. We further reserve the right to limit Accounts to one per household, IP address, physical address, email, device, or payment method, in order to prevent abuse.
3.3. Account Non-Transferability: Your Account is unique to you and strictly non-transferable. You must not share your account login credentials (username, password, 2FA codes, etc.) with any other person, nor allow any other person to access or use your Account. You are also prohibited from selling, gifting, or otherwise transferring the ownership or control of your Account to any other party. Likewise, you may not acquire or use an Account registered to someone else. You acknowledge that allowing another individual to use your Account (whether a friend, relative, or any third party) is a serious violation of these Terms and may result in immediate account termination.
3.4. Account Security: You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your Account. All activities conducted on your Account, whether by you or any third party who gains access due to your action or inaction, are your responsibility. If you suspect or become aware of any unauthorized use of your Account or any breach of security, you must notify us immediately. We will not be liable for any loss or damage arising from someone else using your Account without your permission, and any such use will not relieve you from your obligations under these Terms.
3.5. Account Information and Updates: You agree that all information you provide to us during the registration process or at any time thereafter, including as part of any verification or KYC (Know Your Customer) process, will be true, accurate, and complete. It is your responsibility to update your Account information promptly if it changes. We reserve the right to suspend or terminate your Account if any information provided is found to be false, misleading, or incomplete.
3.6. Account Suspension and Closure: We reserve the right, at any time, to suspend or terminate your Account if we suspect, in our sole discretion, that you have violated these Terms or any applicable law, or engaged in any fraudulent, unlawful, or improper activity. In the event of termination or suspension of your Account, we may freeze any remaining balance pending investigation and resolution. If our investigation confirms a breach of these Terms by you, we may confiscate any winnings or bonuses in your Account and/or refuse to return funds that were obtained through such breach. Section 13 of these Terms (Suspension and Termination) provides more detail on circumstances and consequences of account closure.
4.1. Depositing Funds: To participate in real-money games on Slot.win, you will need to deposit accepted currency or cryptocurrency into your Account’s wallet (“Wallet”). We will indicate on the Website which currencies or cryptocurrencies are accepted and the payment methods. When making a deposit, you must follow the instructions provided on the Website. Deposits are credited to your Account once our systems or payment processors have confirmed the transaction. All deposits must originate from a payment source that is registered in your own name. It is a violation of these Terms to deposit funds from any source that does not belong to you or that you are not authorized to use.
4.2. No Third-Party or Illicit Funds: You represent and warrant that the funds you deposit into your Account are not derived from any unlawful activity or source. You may not deposit funds that are tainted by fraud, theft, or any illegal or unauthorized activity. The Company reserves the right to reject or reverse a deposit if we have reason to believe it violates any law or these Terms. Depositing funds from third-party accounts or payment instruments (including, but not limited to, using a payment method that is not in your name) is strictly prohibited. We may void any deposits or subsequent wagers that breach this rule and close the offending Account(s).
4.3. Credits and Account Balance: Once a deposit is confirmed, the corresponding balance (whether in a fiat-denominated credit or in cryptocurrency units) will be reflected in your Account. Unless otherwise stated, any monetary value displayed in your Account (such as in USD or other currency) is for reference only. The actual funds you hold are the cryptocurrency or assets deposited. These funds in your Account are for the sole purpose of using the Services (e.g., placing bets, playing games) and do not represent a personal bank account or any form of banking instrument. We are not a financial institution and any funds deposited do not accrue interest.
4.4. Deposit Limits and Controls: We may, at our sole discretion, impose limits on the amount you can deposit at once or over a certain period (daily, weekly, monthly), and/or set minimum or maximum deposit amounts per transaction. Such limits may be posted on the Website or applied on a per-Account basis. We also reserve the right to require additional verification or documentation for any deposit, particularly large transactions, before crediting them to your Account. This may include proof of source of funds or other KYC/AML documentation (see Section 8 on KYC and AML for more details). These measures are in place to comply with legal obligations and to ensure the security of your funds.
4.5. Fees and Timing: The Company does not charge fees for processing standard deposits into your Account; however, you are solely responsible for any fees or charges imposed by third parties in connection with your deposits. We are not liable for any delays or failures in crediting deposits that are due to third-party payment processors, blockchain network congestion, technical issues, or any other circumstances beyond our control.
4.6. Risk of Reversals: You should not send any funds to us that you consider necessary for basic living expenses. By making a deposit, you acknowledge that you will use the funds for participating in our games and that gambling entails the risk of losing your deposit. We assume no responsibility for any loss of funds through your play on the Website. Additionally, if any deposit is charged back, reversed, or cancelled by a payment provider or financial institution (creating a negative balance in your Account), we reserve the right to cancel any pending wagers corresponding to that deposit and to recover the amount of the reversal from your Account balance. You agree to reimburse us for any chargebacks, denial or reversal of deposits, and any related fees or costs incurred by us.
4.7. Prohibited Deposit Activity: If your Account has been closed, suspended, self-excluded, or otherwise restricted, you must not attempt to deposit funds into it. Any deposits made while your Account is not in good standing may be voided. You acknowledge that if you deposit funds into a suspended or self-excluded Account, those funds might not be returned to you.
5.1. Withdrawal Requests: You may request a withdrawal of the withdrawable balance in your Account (for example, your winnings or remaining deposit funds that are not subject to any restrictions or wagering requirements) at any time, subject to the conditions and limits outlined in these Terms. Withdrawal requests must be made through the Website’s designated withdrawal interface and in accordance with the instructions provided. We will endeavor to process withdrawal requests promptly; however, we do not guarantee any specific timeframe for withdrawal processing, and delays may occur due to security reviews, verification procedures, or other factors.
5.2. Wagering Requirements for Funds: The Company is committed to anti-money laundering best practices. As a result, and to encourage genuine play, all funds deposited into your Account should be wagered at least once on bona fide gaming play before a withdrawal can be made. We reserve the right to refuse a withdrawal request if the deposited funds have not been used for sufficient gaming activity. In such cases (for example, if you seek to withdraw without having placed any or minimal bets), we may require you to fulfill a minimum wagering requirement before permitting a withdrawal of those funds, or we may, at our sole discretion, process the withdrawal minus a reasonable processing fee to cover our own costs (such as deposit processing fees or administrative costs). We may also void bets or withhold withdrawals if we suspect abusive behavior, such as making large deposits and withdrawing without commensurate gameplay, which may be deemed as suspicious activity under our AML policies.
5.3. Withdrawal Methods: Withdrawals will generally be processed via the same method and currency (or cryptocurrency) you used to deposit, whenever feasible. If a direct return to the deposit source is not possible (for example, certain cryptocurrencies or one-way payment methods), the withdrawal will be sent to an alternative method in your name, subject to our approval and additional verification. We will only transfer withdrawals to accounts or wallets that are in the name of the Account holder. We reserve the right to require that the cumulative withdrawals be split across multiple transactions or methods if necessary. All withdrawals are subject to any withdrawal minimums or limits that we may impose and publish on the Website.
5.4. Identity Verification for Withdrawals: For your protection and ours, we may undertake verification procedures (KYC checks) when you request a withdrawal, regardless of the amount. In certain cases, especially for large withdrawal requests or cumulative withdrawals over a period, we may require additional documents such as proof of identity (government-issued ID), proof of address, proof of ownership of payment method, or source of funds. We may withhold processing of the withdrawal until such verification is completed to our satisfaction. If you fail to provide requested verification documents, or if we suspect fraud or unlawful conduct, we may refuse the withdrawal and suspend or close your Account (see Section 8 on KYC/AML and Section 13 on Termination).
5.5. Withdrawal Limits and Fees: We may set daily, weekly, or monthly limits on the amount you can withdraw from your Account. Any such limits will be indicated in the withdrawal section of the Website or these Terms. While the Company itself does not typically charge a fee for withdrawals, certain withdrawals (particularly via cryptocurrency networks) may be subject to blockchain transaction fees or other third-party processing fees which will be deducted from the withdrawn amount. We reserve the right to charge a reasonable withdrawal fee (which would be disclosed at the time of withdrawal) for processing certain withdrawals, for example, if you request more than a certain number of withdrawals within a defined period or if your withdrawal is of funds that were not wagered (per Section 5.2).
5.6. Right to Refuse or Delay Withdrawals: All withdrawals are subject to security and compliance checks. We reserve the right to refuse, cancel, or reverse any withdrawal request if: (a) you have not complied with these Terms; (b) we suspect the withdrawal request or underlying transactions may be fraudulent, unlawful, or in violation of our AML policies; (c) the withdrawal would result in any breach of law or these Terms; or (d) there is an ongoing investigation into your Account activity. In such cases, we may freeze the requested funds while we conduct our review. If we ultimately refuse a withdrawal, we will notify you of the cancellation and may return the funds to your Account or to the source account depending on the circumstances and at our discretion (except where such funds are confiscated due to unlawful activity or breach of Terms).
5.7. Erroneous Credits: In the event that any funds are mistakenly credited to your Account (for example, due to a technical error, human error, or a game malfunction) or a payment is made in error, the amount of such error shall remain our property and will be deducted from your Account balance as soon as we become aware of it. If you have withdrawn funds that were credited to your Account in error before we become aware of the error, you will be liable to repay this amount to us upon demand. You must inform us immediately via our customer support if you suspect that any credit or bonus has been applied to your Account in error.
5.8. Closed or Inactive Accounts: If your Account is closed, locked, self-excluded, or otherwise inactive and you have a remaining balance you wish to withdraw, you may contact our customer support to request the withdrawal of the remaining funds (subject to any applicable checks). We will review such requests and, if the balance is legitimately and unquestionably yours (net of any bonuses or contingent conditions), we will process the withdrawal via a method of our choosing, in the name of the Account holder. However, we reserve the right to refuse withdrawals from closed or excluded accounts if we suspect you have breached these Terms or engaged in fraudulent or illegal activity. Additionally, we may require additional verification in order to process the return of funds from a closed or self-excluded account, including verification of identity and proof of ownership of the destination account for the funds.
6.1. Discretionary Offers: From time to time, the Company may offer promotional incentives to users, such as bonuses, reward credits, contests, referral rewards, loyalty programs, or other special offers (collectively “Bonuses” or “Promotions”). The availability and specifics of each Promotion are at our sole discretion. We make no guarantee of any ongoing entitlement to Bonuses. Any Bonus offer is subject to these Terms as well as any additional terms and conditions that are explicitly provided for that particular Promotion (“Promotion Terms”).
6.2. Bonus and Promotion Terms: Each Bonus or Promotion will come with its own conditions, which might include eligibility criteria, wagering requirements, time limitations, reward structures, and so forth. These specific Promotion Terms will be made available to you via the Website (for example, on a promotions page or in an email or notification). It is your responsibility to read and understand those terms before opting to participate. By claiming or accepting a Bonus, you agree to the Promotion Terms associated with it. In the event of a conflict between the Promotion Terms and these general Terms, the Promotion Terms will govern for that specific Promotion, but all other unaffected provisions of these general Terms will continue to apply.
6.3. Wagering Requirements and Restrictions: Many Bonuses (for example, deposit match bonuses or free credits) come with wagering requirements, meaning you must wager a certain multiple of the Bonus amount (and sometimes the deposit + bonus) before the Bonus funds and any winnings derived from them become withdrawable. Unless specified otherwise in the Promotion Terms, Bonus funds, as well as any winnings generated from wagers placed with Bonus funds, may be locked to your Account balance and not available for withdrawal until the wagering requirements are met in full. Not all bets may count equally toward wagering requirements; for instance, some games or bet types may be excluded or only partially count (this will be described in the Promotion Terms). Wagering contributions are calculated as follows: 20% for Originals, 50% for live games, and 100% for slots. These percentages apply to both the deposit and bonus amounts. Wagers placed on games not offered on our platform will not count toward the wagering requirements. Attempting to withdraw Bonus funds or associated winnings before fulfilling the requirements may result in the cancellation of the Bonus and any winnings. Furthermore, some Promotions may have a maximum cash-out limit or other restrictions (e.g., maximum bet size while using bonus funds), which will be stated in the Promotion Terms.
6.4. Bonus Abuse and Prohibited Conduct: The Company strictly enforces rules against bonus abuse. Any behavior that is deemed to exploit or circumvent the intended fair use of Bonuses is prohibited. Such behavior may include, but is not limited to: using multiple accounts to claim the same Bonus more than once; adopting betting patterns intended to unfairly meet wagering requirements (e.g., low-risk betting or hedge betting on two outcomes); or any other activities that the Company, in its sole discretion, considers to be abusive or in bad faith. If we suspect that you are engaging in Bonus abuse or have otherwise violated the letter or spirit of a Promotion, we may take action including denying, withholding, or retracting any Bonus or promotional offer, voiding any associated winnings, and/or terminating your eligibility for future promotions. In serious cases, your Account may be suspended or terminated for breach of these Terms.
6.5. Bonus Cancellation: Participation in Promotions is voluntary. You have the right to opt out of or cancel a Bonus or Promotion you have claimed, if you have not yet started using the Bonus (for example, before placing any bets with bonus funds). If you wish to cancel a Bonus after it has been credited, you should contact customer support. Note that if you opt to cancel a Bonus, the bonus funds and any winnings derived from those bonus funds will be removed from your Account, and any of your real-money funds that were locked to that Bonus may become available again only in accordance with the Promotion Terms. The Company reserves the right to cancel, withdraw, or alter any Promotion (including your specific participation in it) at any time before its stated end, for any reason, including without limitation for technical errors, mispricing, or suspected abuse. However, any such change will not affect any bets already placed using Bonus funds unless we are required to void such bets due to improper conduct.
6.6. Expiration of Bonuses: All Bonuses and Promotions are offered for a limited time. Each Bonus may have an expiration date or validity period, which will be communicated in the Promotion Terms (for example, “Bonus X must be used within 7 days”). If the Bonus is not used (or wagering requirements not met) within the set timeframe, the Bonus and any associated winnings may expire and be removed from your Account. The Company is not obligated to credit you any compensation for expired or unclaimed Bonuses. We reserve the right, in our sole discretion, to extend, shorten, or otherwise modify the duration of any Promotion, but any change will be communicated via the Website or direct communication.
6.7. General Promotional Terms: All decisions by the Company regarding Bonuses and Promotions are final and not subject to appeal. The Company’s offering of any Bonus to you is personal and non-transferable. You may not sell, exchange, or transfer Bonuses to other users. If you are found to be ineligible for a Promotion (for example, due to geographical restrictions or account status) or if you violate any relevant terms, we may retroactively void any granted Bonus or benefits from that Promotion. In the case of any dispute regarding a Bonus or Promotion (such as eligibility, wager completion, or fulfillment of conditions), such disputes will be handled in accordance with Section 15 (Dispute Resolution), though we encourage you to contact our customer support first to seek an amicable resolution.
7.1. As a condition of using the Services, you further agree that you will NOT engage in any of the following activities or behaviors on the Website, and you will not assist or encourage any other person to do so:
• Impersonation and False Identity: Do not create an Account under a false name or identity, impersonate any person or entity, or falsify any affiliation or identification information. You must not disguise or misrepresent the origin of funds or of any communication sent to us or other users.
• Multiple Accounts: Except as expressly permitted by the Company (see Section 3.2), do not create or use more than one Account for any reason. Creating multiple accounts or colluding with others to circumvent account restrictions is prohibited.
• Unauthorized Access: Do not attempt to gain unauthorized access to the Website, other users’ accounts, or any systems or networks connected to the Services (for example, by hacking, password mining, or any other illegitimate means). Similarly, do not probe, scan, or test the vulnerability of the Website or attempt to breach any security or authentication measures.
• Automated Tools and Cheating: You must not use, launch, or facilitate any automated system, script, bot, spider, scraper, crawler, or other software or device to access, monitor, or interact with the Services in a manner that is not expressly permitted. The use of any software that artificially enhances your chances of winning or otherwise gives you an unjust advantage (including automated betting scripts, exploitation of software glitches, or bots) is strictly forbidden. All gameplay must be executed by you manually through the user interface of the Website.
• Game Manipulation and Fraud: Do not employ techniques or engage in any behavior intended to defraud the Company or other players, or to manipulate the outcome of any game unfairly. This includes any form of collusion with other players (e.g., sharing information about cards or outcomes in games that are meant to be played individually), exploiting software bugs or loopholes to gain an advantage, or any form of cheating or unfair play. If you discover a flaw or error in our software or game logic, you must not exploit it and should report it to us immediately.
• Posting Prohibited Content: If the Website offers any chat function, forum, or ability to post user-generated content, you must not post or transmit any content that is illegal, infringing, defamatory, harassing, obscene, hateful, or otherwise objectionable. Specifically, you shall not post content that: (i) violates the intellectual property or privacy rights of others; (ii) contains hate speech, explicit sexual material, or incitement of violence; (iii) constitutes spam or advertising not authorized by us; or (iv) contains malware, viruses, or any harmful code.
• Harassment and Abuse: Do not harass, bully, threaten, insult, or abuse other users or our staff. Any form of derogatory or offensive conduct toward any individual on the platform (including based on race, religion, gender, etc.) is grounds for account action. You also agree not to stalk or intimidate anyone on or through the Services.
• Spam and Unsolicited Communications: You shall not use the Services to send unsolicited or bulk communications to any users or to us. This includes chain letters, junk mail, pyramid schemes, or any other form of solicitation. You also agree not to harvest or collect other users’ information (such as email addresses) from the Website for the purpose of sending unsolicited messages.
• Interference with Service: Do not upload or transmit any file or content that contains viruses, Trojan horses, worms, logic bombs, or any other malicious software or code that could damage or alter the functionality of the Services or any hardware or telecommunications equipment. Additionally, you must not attempt to interfere with the proper operation of the Services, for example by launching DDOS (distributed denial of service) attacks, mail bombing, or other such activities. Any action that imposes an unreasonable or disproportionately large load on our infrastructure is prohibited.
• Prohibited Software and Devices: You must not use any devices, techniques, or software (not provided by us) that function to assist in playing games on the Website that are designed to give you an unfair advantage (sometimes called “cheats” or “hacks”). The use of any external tools that monitor, modify, or affect the gaming environment is forbidden. This includes any form of analysis tool that tries to predict outcomes better than normal gameplay would allow.
• Unauthorised Transactions: You shall not use the Services to conduct any commercial transactions that are not expressly authorized. For example, you may not use your Account as a means to transfer funds between individuals, or to facilitate the sale of goods or services. Your Account is strictly for your personal gaming use.
• Reselling or Accessing Without Authorization: You may not resell or make available to others any of the Services or any part of our Website (for example, by deep-linking or framing) without our prior written consent. Also, accessing or using the Services through any interface other than our official Website (or official mobile applications, if any) is not allowed.
7.2. Consequences of Misconduct: Any use of the Services in breach of the above rules (Section 7.1 and 7.2) constitutes a material violation of these Terms and may result in immediate actions by us, including warning you, suspending or terminating your Account, voiding your wagers or winnings, freezing and confiscating your account balance.
7.3. Reporting Obligations: If you witness or become aware of any activity that violates these Terms by another user (such as someone underage using the site, or any of the prohibited conduct listed above), we encourage and request that you report such activity to us. You can contact our support team with details of the violation. We will handle reports with discretion and in accordance with our Privacy Policy. While we may not be able to inform you of the outcome of our investigation for privacy reasons, please know that we take such reports seriously. False or malicious reporting, however, is also a violation of these Terms, so we ask that you report in good faith only.
8.1. Compliance Commitment: The Company is committed to full compliance with all applicable laws and regulations regarding Anti-Money Laundering (“AML”) and Counter-Terrorism Financing, as well as Know Your Customer (“KYC”) obligations. By using our Services, you agree to comply with all of our requests and procedures aimed at preventing money laundering, fraud, and other financial crimes. We implement various measures to detect and prevent suspicious activity, and we reserve the right to monitor, record, and review your transactions and account activity for this purpose.
8.2. Account Verification: You acknowledge that we may, at any time, initiate KYC procedures to verify your identity, age, address, source of funds, source of wealth, and/or any other information you have provided. This verification process may be triggered by various events, including but not limited to: cumulative deposits or withdrawals reaching certain thresholds, irregular account activity, suspicious transactions, or random security checks. You agree to supply any information and documentation requested by us or by a third-party identity verification service on our behalf in connection with these KYC checks. This may include, but is not limited to: government-issued identification (passport, national ID card, driver’s license), proof of address (utility bill or bank statement), proof of payment method ownership, self-photos (“selfies”) or videos for identity verification, and information on your employment or source of funds.
8.3. Account Freezing and Review: Until your identity is verified to our satisfaction, we reserve the right to restrict the functionality of your Account. For example, we may prevent you from withdrawing funds or even from depositing or playing, pending completion of verification. In addition, if at any point your identity or information cannot be verified, is found to be false, or raises suspicions of fraud or unlawful conduct, we may refuse to open a new account, suspend or close an existing account, withhold any funds therein (apart from returning legitimate balances if required and permitted by law), and report our findings to the appropriate authorities. You have no right to compensation or any payouts during a period of suspension resulting from KYC/AML verification delays caused by your failure to provide information.
8.4. Source of Funds Declaration: We may require you to provide a declaration and supporting evidence of the source of funds you use to gamble on the Website. This is to ensure that no unlawful funds are entering our system. Acceptable proof may include bank statements, wage slips, sale deeds, inheritance documents, or other evidence that demonstrates how you have acquired the funds you are gambling with. If you fail to provide adequate proof of source of funds when requested, we may refuse further deposits, void transactions, and/or terminate your Account.
8.5. Sanctions and Prohibited Parties: By using our Services, you represent and warrant that you are not: (a) located in, ordinarily resident in, or a citizen of any country that is subject to United Nations, United States, European Union, or other sovereign government sanctions or embargoes that would prohibit use of the Services (each a “Sanctioned Territory”); nor (b) an individual or entity named on any official trade or financial sanctions lists such as the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) List, the U.K. HM Treasury sanctions list, the EU Consolidated Financial Sanctions list, or any similar list. We do not offer accounts or Services to any such prohibited persons or entities.
8.6. Transaction Monitoring: All transactions (deposits, wagers, wins, withdrawals) are subject to monitoring and review. We employ both automated systems and manual oversight to detect patterns or anomalies that may indicate illegal or irregular activities. This includes but is not limited to detecting use of the Service for anything other than standard recreational play, unusually large or frequent transactions that do not correlate with gameplay, or patterns associated with known fraudulent behavior. We reserve the right to suspend any transaction or withhold any payout pending further investigation if such activity is suspected.
8.7. Reporting and Record-Keeping: The Company is obligated to comply with reporting requirements to relevant financial and regulatory authorities. If we detect any transaction or activity that is suspicious or could be evidence of financial crime, we may report it to agencies tasked with AML enforcement, without any notice to you. We maintain records of customer identities, transactions, and communications in accordance with AML regulations and our internal retention policies. These records may be used as evidence in the event of any investigations or legal proceedings.
8.8. No Criminal Activity: You must not use our Website or Services in any way for the purpose of committing money laundering, financing terrorism, or any other criminal activity. If you breach this clause or if we have reasonable grounds to suspect that you are in breach of this clause, the Company may void any transaction, confiscate any account balances, and furnish those details (along with any other relevant information) to the appropriate authorities for further action. The involvement in any criminal or fraudulent activity via our Services is a grave violation of these Terms and will result in the termination of any relationship with the Company in addition to potential legal consequences.
9.1. Responsible Gambling Commitment: The Company is dedicated to promoting responsible gambling and to providing a safe and enjoyable gaming environment. We provide tools and resources to help you manage your gambling activities and avoid excessive or compulsive play.
9.2. Self-Exclusion and Limits: We offer self-protection mechanisms that you can activate on your Account. These include, but may not be limited to: deposit limits, loss limits, wager limits, session time limits, “cool-off” periods, and self-exclusion.
• Limits: You may set daily, weekly, or monthly limits on the amount of money you deposit or lose, or the time you spend on the Website. These limits can typically be set through your Account settings or by contacting customer support. Once set, a limit cannot be increased until the previous limit period has expired, and any request to remove or raise a limit may be subject to a waiting period to prevent impulsive changes.
• Self-Exclusion: If you feel that you may be losing control over your gambling, we encourage you to self-exclude. Self-exclusion means your Account will be deactivated for a specified period (or indefinitely, at your request) and you will be prevented from logging in or using the Services. To self-exclude, you can use the tools provided on the Website or contact our customer support team. During a self-exclusion period, we will take reasonable measures to ensure you do not receive promotional materials from us and that you cannot reopen your Account. Any attempt to circumvent a self-exclusion (for example, by creating a new account) is a serious violation of these Terms.
9.3. User Responsibilities in Self-Exclusion: If you self-exclude or set limits, it is your responsibility to refrain from attempting to circumvent those measures. The Company will enforce self-exclusion and limits on its own systems, but is not responsible if you knowingly attempt to evade these measures by providing false information or using a different identity. If you have self-excluded with Slot.win or any other gambling provider, it is your responsibility to refrain from opening new accounts elsewhere during the period of self-exclusion. We strongly encourage you to also seek appropriate professional help if you feel you have a gambling problem.
9.4. Underage Gambling Prevention: As stated in Section 2, we do not allow underage gambling. We request that you take steps to prevent minors from accessing your Account or our Website, especially if you share devices. Use child protection software or password-protect your devices to ensure no under-18 individual can access our Services through your accounts or devices.
9.5. Resources and Help: We provide information and links to organizations that can offer support and assistance to individuals who may have a gambling problem (such as gambling counseling helplines, support groups, etc.). Please refer to our Responsible Gambling page or contact support for these resources. If at any time you feel distress related to your gambling, we urge you to stop gambling and seek help. Gambling should be a form of entertainment, not a means of financial gain or escape.
10.1. Ownership of Site Content: All content, software, code, business names, logos, trademarks, service marks, trade names, graphics, images, animations, videos, audio, text, and other materials on the Website (collectively, the “Site Content”) are the intellectual property of the Company or its licensors. This includes the “Slot.win” brand name and logo, all game designs, the layout and user interface of the Website, and any proprietary software or systems used to provide the Services. The Site Content is protected by copyright, trademark, and other intellectual property laws and treaties. All rights are reserved in and to the Site Content, except for the limited license expressly granted to you below. You do not acquire any ownership interest or rights in the Site Content by using our Services or by virtue of any contributions or feedback you may provide.
10.2. Limited Personal License: We grant you a limited, non-exclusive, non-sublicensable, non-transferable, revocable license to access and use the Website and Services, and to view the Site Content, solely for your own personal, non-commercial entertainment use, in accordance with these Terms. This license is conditioned on your continued compliance with these Terms. Any use of the Website or Site Content in a manner not expressly permitted by these Terms is strictly prohibited and will automatically terminate this license. You agree not to remove, obscure, or alter any copyright, trademark, or other proprietary rights notices displayed on the Website or found in the Site Content.
10.3. Prohibited Uses of Site Content: Except as explicitly allowed in Section 10.2, you may not (a) copy, reproduce, modify, adapt, translate, or create derivative works from the Site Content; (b) distribute, transmit, publicly display, publicly perform, or publish any of the Site Content (except as allowed through sharing features we may provide, such as sharing game results on social media, and in such cases only in the form provided by the Website); (c) scrape, retrieve, or attempt to retrieve any Site Content or data from the Website through any automated means (other than through standard search engine caching or a bona fide web browser); (d) remove or destroy any copyright notices or other proprietary markings on the Site Content; (e) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or trade secrets of the Website or any software or databases underlying the Services (except to the limited extent such actions are expressly permitted by law notwithstanding this prohibition); (f) use the Site Content for any purpose other than enjoying the Services as intended (for example, you may not use our game graphics or descriptions in your own website or publication without permission); or (g) use any of our trademarks, service marks, trade names, logos, or branding for any purpose without our prior written consent.
10.4. User Content and Feedback: If you send or transmit any communications, comments, questions, suggestions, ideas, or other feedback or information about the Services to us (“Feedback”), or if you post any content such as text or images in any public area of the Website (collectively, “User Content”), you acknowledge and agree that the Company shall be free to use such Feedback or User Content for any purpose, commercial or otherwise, without acknowledgment or compensation to you. By submitting Feedback or posting User Content, you grant the Company a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, distribute, adapt, modify, create derivative works of, publicly perform, publicly display, and otherwise exploit such Feedback or User Content in any manner and for any purpose.
10.5. Third-Party Rights: There may be content on the Website that is owned by third parties (for example, software providers, game developers, or partners). Such content may be subject to additional terms from those third parties. You agree to abide by any such additional terms and not to do anything that would infringe the intellectual property rights of those third parties. We make no representations or warranties about any content provided by third parties, and we assume no liability for any infringement or violation of third-party rights by users.
10.6. Trademarks: “Slot.win,” the Slot.win logo, and any other product or service names or slogans displayed on the Website are trademarks or service marks of 3-102-942828 Sociedad de Responsabilidad Limitada or its affiliates and/or licensors. You are not permitted to use any such trademarks without our prior written consent. All third-party trademarks referenced in the Website (for example, the names of games or software providers) are property of their respective owners. Reference on the Website to any third-party trademarks is for informational purposes only and does not indicate any endorsement or affiliation by or with the Company.
11.1. “As Is” and “As Available” Basis: The Website and all Services and Site Content are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied. Use of our Services is at your own risk. While we strive to provide Services of the highest quality, we do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. The Company does not warrant that the results obtained from use of the Services (including any winnings from games) will be accurate or reliable, or that the quality of any products, Services, information, or other material obtained by you through the Website will meet your expectations.
11.2. No Implied Warranties: To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, in connection with the Services and your use thereof. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, satisfactory quality, and any warranties that may arise from course of dealing, course of performance or usage of trade. The Company does not warrant that your use of the Website will be lawful in any particular jurisdiction; it is your responsibility to ensure compliance with your local laws (as stated in Section 2.4).
11.3. Gaming Risk: You acknowledge that there is an inherent risk of monetary loss when gambling on the Website and that the outcome of the games is never guaranteed. The Company makes no warranty and offers no assurance that you will win any games or wagers, or that any winnings will be of any particular magnitude. All outcomes of games are determined by random number generators or relevant algorithms and are beyond the control of the Company once the game commences. By participating in the games, you accept and assume the risk of losing money, and the Company shall not be responsible for any losses you incur. Gambling is a matter of chance and no correspondence will be entered into about the outcome of any particular game or event.
11.4. Technical Accuracy: While we strive for accuracy, the Company does not warrant that any descriptions, information, or other content on the Website is accurate, complete, reliable, current, or error-free. In the event of any discrepancy between game results as recorded in our database and as shown on your screen, the results recorded in our database shall be deemed the official and binding results. We also reserve the right to correct any obvious errors in awarding prizes or payouts (see Section 5.7 on Erroneous Credits). The Company is not liable for any errors or omissions in any Site Content, including game rules or pay-table information.
11.5. Third-Party Services and Content: The Website may provide links or access to third-party websites, content, or services (such as payment processors, game providers, or promotional partners). These are provided for your convenience only. The Company does not endorse and is not responsible for any third-party content or services. If you access any third-party website or service through our Website, you do so at your own risk and subject to the terms and conditions of those third parties. No warranty of any kind is given regarding third-party services, and the Company shall not be liable for any issues arising from your use of them.
11.6. No Warranty for Availability or Accuracy: The Company does not warrant that the Services will be available at all times, in all locations, or at any given time, or that we will continue to offer any particular part of the Services. We may change, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content, without notice or liability. Additionally, unpredictable events such as war, acts of God, pandemics, riots, government action, failures of telecommunication networks, power outages, or other force majeure events may disrupt or cancel the Services. We shall not be considered in breach of these Terms to the extent that our obligations are prevented by such events.
11.7. No Warranty for Security: While we employ various security measures to protect the Website and your Account, the Company does not guarantee that the Services are immune from all forms of attack by malicious actors or that security vulnerabilities will never occur. You understand that any data transmitted via the internet may be at risk of interception or misuse by unauthorized parties. We will not be liable for any losses or damages resulting from any unauthorized access to or use of your Account or information, to the extent that such unauthorized access is not due to our negligence. We strongly encourage you to use strong passwords, enable two-factor authentication if available, and take your own precautions to secure your account credentials and devices.
12.1. Exclusion of Certain Damages: To the maximum extent permitted by applicable law, in no event shall the Company or its parent, subsidiaries, affiliates, nor any of their respective directors, officers, employees, agents, partners, or suppliers, be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever, including but not limited to damages for loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, or any other intangible losses, arising out of or in connection with your access to or use of (or inability to access or use) the Services, even if we have been advised of the possibility of such damages. This limitation of liability applies whether such claim is based in contract, tort (including negligence), strict liability, or otherwise.
12.2. Exceptions: Nothing in these Terms shall operate so as to limit or exclude any liability of the Company that cannot be limited or excluded under applicable law. In particular, no provision shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded or limited under applicable law. However, to the extent that any mandatory law permits a limitation of such liability, this Terms of Service shall be interpreted to limit our liability to the fullest extent permitted.
12.3. Allocation of Risk: You acknowledge and agree that the limitations of warranties and liability and the disclaimers in these Terms are a fair and reasonable allocation of risk between you and the Company. These elements are essential to us providing the Services to you at the current rates (or free of charge, as applicable), and we rely on these limitations in determining to enter into this agreement with you.
12.4. Third-Party Claims: You agree that you will not hold the Company responsible for the actions, errors, or omissions of other users of the Services. Under no circumstances will the Company be liable for any content (including offensive or illegal content) that any user or third party transmits via the Services. Any liability arising out of a third party’s actions or omissions remains solely with that third party.
12.5. Additional Remedies: If you are dissatisfied with any portion of the Services, or with any clause of these Terms, your sole and exclusive remedy is to discontinue using the Services and, if applicable, to close your Account. Some jurisdictions do not allow the exclusion or limitation of certain damages (such as incidental or consequential damages), so some of the above limitations may not apply to you. In such jurisdictions, the liability of the Company shall be limited to the greatest extent permitted by law.
13.1. Termination by the Company: We may suspend or terminate your Account and/or your access to some or all of the Services immediately at any time, with or without notice, if we, in our sole discretion, determine or suspect that: (a) you have breached any provision of these Terms or any applicable law or regulation; (b) you have engaged in fraudulent, unlawful, or improper activity (including, but not limited to, any of the prohibited conduct described in Section 7.2); (c) you have provided false or misleading information to us; (d) you are under the legal gambling age or otherwise ineligible to use the Services; (e) you are participating in the Services from a jurisdiction where it is illegal to do so; (f) you have become bankrupt, insolvent, or deceased; or (g) it is necessary for security or maintenance purposes (e.g., if we detect unauthorized access to your Account, or need to perform emergency maintenance). Suspension may include locking your Account (so that you cannot log in or place bets) and freezing all funds on deposit, to allow us time to investigate and reach a final decision. Termination will involve the closure of your Account and, subject to these Terms, the return or confiscation of any funds as appropriate.
13.2. Notice of Action: In the event we suspend or terminate your Account, where reasonably possible and lawful, we will attempt to notify you using the contact information we have on file (such as sending an email to the registered address). However, in cases where we are prevented by law or instructed by law enforcement not to notify you, or where giving notice could jeopardize the interests of the Company or others, we may act without prior notice or explanation. In certain cases, we may also inform relevant regulatory or law enforcement authorities of the violation or suspicious activities.
13.3. Consequences of Termination: If your Account is terminated by us, the following will apply:
• Removal of Access: You will no longer have access to your Account or the Services. Any future attempt by you to establish an Account may be rejected or subject to special conditions (for example, if you were banned, we may keep your information to block future attempts).
• Forfeiture of Bonuses: Any bonuses, promotional offers, or rewards in your Account will be void, and you will not be entitled to any further benefits from such bonuses.
• Winnings and Funds: If your Account is terminated due to a breach of these Terms or illegal activity, you acknowledge and agree that we have the right to void any or all bets or wagers made by you, and to confiscate any winnings or remaining balance in your Account up to the amount of any damages or costs incurred by us. In cases of fraud, cheating, or criminal activity, the Company reserves all rights to seize and not return funds (which may be used to offset losses to victims or costs of investigation) and to pursue civil claims and/or criminal charges.
• Return of Legitimate Funds: If your Account is closed for reasons other than your breach (for example, a self-exclusion, or at your request, or due to business closure of the site), we will return any remaining legitimate balance to you (excluding any amounts that are reasonably suspected to relate to misconduct or are otherwise in dispute). Such return will be made via a payment method determined appropriate by us, and you agree to cooperate (providing KYC documents if needed) in order to process the return.
• Outstanding Claims: Termination of your Account will not affect any pending bets that have been placed prior to termination, provided those bets are valid and not in breach of these Terms. Such bets will be settled in the normal course and any resulting winnings will be handled in accordance with this Section. However, we reserve the right to void pending bets if your Account is terminated for cheating or similar misconduct that could have affected the integrity of those bets.
13.4. Self-Initiated Account Closure: You have the right to close your Account at any time. To do so, you should contact our customer support and follow the account closure process. We will process such requests as soon as practicable. If you close your Account, these Terms will terminate as between you and us, except that any outstanding obligations (for example, any indemnification obligations, or any provisions that are by their nature intended to survive termination) will continue to apply. Upon self-closure, provided you have not engaged in misconduct, we will return any remaining balance to you after deducting any fees or amounts owed (similar to the process in 14.3 above). Note that self-closure under this clause is distinct from self-exclusion for responsible gaming purposes (Section 9.2); a self-excluded account remains closed for the set duration and cannot be reactivated until that period expires.
13.5. Inactive Accounts: If your Account is inactive (meaning you have not logged in or otherwise used the Services) for an extended period (typically 12 months or more, unless a different period is required by applicable law or stated in a specific policy), we may classify it as a “dormant account.” Dormant accounts may be subject to a maintenance fee or closure procedures as per our Dormant Account Policy (if any, which would be outlined separately or in this section). We will attempt to contact you via your registered email before applying any fees or closing a dormant account. If we close a dormant account, any remaining balance may be subject to escheatment or transfer to a authority as required by law, or, in absence of specific legal requirements, retained by us (in which case we will endeavor to pay it to you upon valid request if possible).
Internal Dispute Resolution: If you have any concerns or complaints regarding the Services, please contact our support at [email protected].
15.1. Governing Law: These Terms and any Dispute (contractual or non-contractual) arising out of or in connection with these Terms or your use of the Services shall be governed by and construed in accordance with the laws of the Republic of Costa Rica, without giving effect to any conflict of law principles that might refer the dispute to the laws of another jurisdiction. This governing law applies regardless of your location, residency, or the location from which you access the Services, to the maximum extent permitted by applicable law.
15.2. Jurisdiction: Subject to the arbitration agreement in Section 15, the courts of the Republic of Costa Rica shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the Services, that is not subject to arbitration or where a judicial proceeding is permitted hereunder. You and the Company each irrevocably submit to the personal jurisdiction of the Costa Rica courts for the purpose of litigating any such disputes. Notwithstanding the foregoing, the Company retains the right to bring legal proceedings in any jurisdiction where it deems necessary (for example, to seek injunctive relief or enforce a judgment or arbitral award), and you agree to the jurisdiction of such courts for such purposes.
15.3. Legal Proceedings: You agree that any claim or cause of action you may have arising out of or related to your use of the Services or these Terms must be brought exclusively in the Republic of Costa Rica (or in arbitration as specified) and no later than one (1) year after such claim or cause of action arose.
15.4. Service of Process: You consent to service of any required notice or process upon you by email or by postal mail at the addresses provided in your Account information. You agree that a final judgment in any such action or proceeding shall be conclusive and enforceable worldwide.
16.1. Entire Agreement: These Terms, along with any documents and policies expressly incorporated by reference (such as the Privacy Policy and any specific Promotion terms), constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede any prior agreements, understandings, or arrangements (whether oral or written) between the parties. You acknowledge that you have not relied on any representation, warranty, or statement not set out in these Terms in deciding to enter into this agreement.
16.2. No Waiver: No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise of any right, power, or remedy by the Company preclude any further exercise of that or any other right, power, or remedy. A waiver by the Company of any provision of these Terms or any breach by you shall only be effective if in writing and signed by an authorized representative of the Company, and shall not be deemed a waiver of any other provision or any subsequent breach of the same provision.
16.3. Severability: If any provision of these Terms is found by a court or other tribunal of competent jurisdiction to be invalid, void, illegal or unenforceable for any reason, that provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect. In such case, the invalid or unenforceable provision shall be interpreted, to the extent possible, in such a manner as to render it valid and enforceable and to reflect as closely as possible the original intent of the parties.
16.4. Assignment: The Company reserves the right to assign, transfer, or delegate any of its rights and obligations under these Terms, in whole or in part, to any person or entity (for example, in the event of a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law). Such assignment will not require your consent, and by this agreement you hereby consent in advance to any such assignment. You may not assign, sublicense, or otherwise transfer any of your rights or obligations under these Terms without the prior written consent of the Company. Any attempted assignment by you in violation of this provision shall be null and void.
16.5. Relationship of Parties: Nothing in these Terms shall be deemed or is intended to be deemed, nor shall it cause, either you or the Company to be treated as partners, joint ventures, or as the agent of the other. You and the Company are independent contracting parties, and except as expressly stated in these Terms, neither party has authority to act as agent for, or to bind, the other party.
16.6. Force Majeure: The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, civil or military authorities, fire, floods, accidents, strikes, pandemics or health emergencies, or shortages of transportation facilities, fuel, energy, labor or materials, or any failure of any telecommunication or information services provider. In such circumstances, the time for the Company’s performance will be extended for a period equal to the duration of the delay caused by such event.
16.7. Notices: Unless otherwise specified in these Terms, all notices and other communications to you required or permitted under this Agreement will be provided electronically and sent to the email address associated with your Account. It is your responsibility to keep your email address current and to configure your spam filters to permit emails from us. In the case of notices we send by email, the notice will be deemed received 24 hours after the email is sent, provided that we did not receive an error message indicating that delivery of the email was unsuccessful. If for any reason we cannot send you electronic notice (for example, if your email address is not valid or not provided), we may provide notice via the Website (for instance, through a messaging system in your Account or via a general site banner), which will be deemed received upon your next use of the Website. You may send us notices or other communications by email to the customer support address provided on the Website, or by postal mail to our registered address provided in Section 1.1 (Attn: Legal Department), unless a different address or method is specified for a particular type of notice.
16.8. Language and Interpretation: These Terms and any related documents may be translated into other languages for convenience or local requirements. However, the English language version of these Terms is the version that will be legally binding in case of any inconsistencies or disputes. Any translation is provided for convenience only, and in the event of any conflict between the English version and a translated version, the English version shall prevail. The headings in these Terms are for reference purposes only and do not affect the interpretation of any provision.
16.9. Contact Information: If you have any questions, concerns, or inquiries about these Terms or the Services, you may contact us at [email protected]. Our customer support team will assist you or direct your query to the appropriate department as needed.
16.10. By using the Slot.win Website and Services, you hereby acknowledge that you have read, understood, and agree to all of the above Terms and Conditions. You further acknowledge that these Terms constitute a legally binding agreement between you and 3-102-942828 Sociedad de Responsabilidad Limitada, and that you agree to abide by them in full. Thank you for choosing Slot.win, and we wish you a safe and enjoyable gaming experience.
